Shipping And Return Policy (eFinity Events LLC)


Following are the eFinity Events LLC (herein referred to as eFinity) Terms and Conditions, which eFinity has adopted to explain how eFinity works and to provide the guidelines, terms, and conditions for your eFinity Account and Membership.

By creating an Account with eFinity, you accepted and agreed to be bound by these Terms and Conditions. Please also understand and agree that eFinity may revise or amend these Terms and Conditions from time to time.


ACCESS TO THE SITE/FEE CHANGES

eFinity shall use its best efforts to provide to you during the term of your eFinity subscription access to the www.icommerce.org website. eFinity reserves the right, and without liability to you, to interrupt access to the site for whatever reason, including but not limited to, upgrading the site and correcting malfunctions.


SHIPPING POLICY

Products and or event tickets are shipped out within a timely manner. Typically, items are shipped via common carrier (such as USPS or UPS), within 24-72 hours after payment is received and processed.


ORDERING MERCHANDISE AND SERVICES

To place an order directly from eFinity, visit www.icommerce.org or contact Customer Service at eFinity's number (toll free 866-686-8861 or 352-735-0986), Monday, Wednesday and Friday, from 9 a.m. to 5 p.m. (EST) or sending a message to support@efinityevents.com. Please have your IBO# and method of payment available.


CONTINUING EDUCATION PROGRAM AND MEMBERSHIP CANCELLATION

The products and or event tickets you receive through the Continuing Education Programs are returnable or refundable only under commercially reasonable terms and are based only on materials that you have purchased for personal use. In order to return Business Support Material (BSM), which include event tickets, the items must be unopened and resalable. If you want to cancel your subscription to avoid receiving further shipments and/or charges to your credit card, you may cancel your membership for any reason at any time by calling eFinity's number, or by notifying eFinity in writing to support@efinityevents.com of your intent to cancel. We must receive your cancellation request 5 days prior to the next billing date to ensure that your credit card will not be charged.


RETURN POLICY - Effective January 1st, 2017

Support Tools. Within 180 days from the date of purchase, all eFinity Support Tools

purchased for the Member’s personal use, in resalable condition (i.e., unopened and nonobsolete) may be returned by IBO to eFinity with proof of purchase for a 100% refund of the original purchase price. Support Tools purchased for stock or inventory, or for any reason other than the buyer’s personal use, are not subject to this policy, and may be returned only at eFinity’s sole discretion. Digital subscriptions and downloaded files may not be returnable to eFinity as it may not be commercially reasonable to accept such a return. Note: Some items may require a restocking fee. New IBOs in their first 90 days may return any and all Support Tools for a full refund.


Event Tickets.

Within 30 days from the date of purchase, all Event Tickets purchased for the Member’s personal use have a satisfaction guarantee on the purchase price of that ticket. Tickets may be returned by IBO to eFinity with proof of purchase for a 100% refund of the original purchase price. Event Tickets purchased for stock or inventory, or for any reason other than the buyer’s personal use, are not subject to this policy, and may be returned only at eFinity’s sole discretion. Online event tickets and downloaded event files may not be returnable to eFinity as it may not be commercially reasonable to accept such a return, as fees for services rendered may have already been paid to third parties. New IBOs in their first 90 days may return any Event ticket for a full refund. Note: If tickets include the price of meals, and/or hotel rooms, or other similar pre-paid packages, it may not be commercially reasonable to refund 100% of the ticket cost as fees may have already been paid to third parties for services rendered.

A restocking fee may be charged on any BSMs returned, except if the reason for the return is defective items or an eFinity mistake.


NO OBLIGATION TO BUY OR SELL BSMS AND EVENT TICKETS

As an Amway Independent Business Owner, you are reminded that privately produced sales aids and BSMs are and should be sold in accordance with Rules 3 and 4 of Section B of the Amway Global Rules of Conduct. No one may require or coerce you in any way to buy such items or services for any reason. Such materials should be purchased only if you decide that they offer assistance to you in building a more successful and profitable business. Persons whom you sponsor are not required to purchase BSMs. No one is required to buy any specified amounts or quota of support systems and BSMs and all distributors are free to change their volume of purchases of such items or to cease any such purchases at any time on a commercially reasonable basis. All persons purchasing or using privately-produced sales aids and BSMs must clearly understand that such items are offered independently of the Amway Corporation, and may not have been reviewed or endorsed by Amway. All sales aids and BSMs should be appropriately identified and no one who resells such items to persons whom he or she sponsors shall make any representations that could cause such materials to be confused with items produced or endorsed by the Amway Corporation.


EFINITY'S RIGHT TO CANCEL

eFinity reserves the right to terminate your subscription in its sole discretion, without notice and without limitation, for any reason whatsoever, including but not limited to the unauthorized use of your access number(s), password(s) and/or account number(s), or breach of these Terms and Conditions.


CONCILIATION, MEDIATION AND ARBITRATION

Disputes; Conciliation. The parties (including Sponsor, IBO, and their respective Amway IB and distributor companies, businesses and entities, their respective Business Support Materials and tools companies, businesses and entities, and their respective functions, conventions and meetings companies, businesses and entities) agree to give notice in writing of any dispute or claim arising out of, relating to, or concerning eFinity or the contractual or business relationship with eFinity, or arising out of, relating to, or concerning any IBO or the contractual or business relationship with any IBO or their respective Amway IB or distributor companies, businesses or entities, or their respective Business Support Materials or tools companies, businesses or entities, or their respective functions, conventions or meetings companies, businesses or entities, to the other party or parties involved in the dispute, specifying the basis for the claim and the amount claimed or relief sought. During a period of not less than 90 days after the written notice is received, the parties shall attempt to resolve the dispute amicably through direct discussions.

Mediation. If agreement is not reached by the parties through the conciliation process, then any dispute, controversy, or claim arising out of, relating to, or concerning eFinity, its officers, directors or employees, or the contractual or business relationship with eFinity, or the purchase, sale or distribution of any products or services provided by eFinity, or the interpretation or performance of any agreement with eFinity, or the breach thereof, or arising out of, relating to, or concerning any IBO or the contractual or business relationship with any IBO or their respective Amway IB or distributor companies, businesses or entities, or their respective Business Support Materials or tools companies, businesses or entities, or their respective functions, conventions or meetings companies, businesses or entities, shall be submitted to mediation administered by the American Arbitration Association under its Commercial Mediation Rules before resorting to binding arbitration. The mediator(s) at the conclusion of the mediation shall decide whether the parties to the mediation should bear the costs and expenses of the mediation equally, or whether the party instituting mediation should bear such costs, or whether such costs should be allocated in some other proportion or percentage between the parties.

Binding Arbitration. Any dispute, controversy or claim arising out of, relating to, or concerning eFinity, its officers, directors or employees, or the contractual or business relationship with eFinity, or the purchase, sale or distribution of any products or services provided by eFinity, or the interpretation or performance of any agreement with eFinity (including these Terms and Conditions), or the breach thereof, or arising out of, relating to, or concerning any IBO or the contractual or business relationship with any IBO or their respective Amway IB or distributor companies, businesses or entities, or their respective Business Support Materials or tools companies, businesses or entities, or their respective functions, conventions or meetings companies, businesses or entities, not resolved by the foregoing mediation shall then be submitted to final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules then in effect at the time the arbitration is commenced, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction. Should any such arbitration relate to intellectual property issues, the arbitrator(s) will be attorneys specializing in intellectual property law. The arbitration will be conducted in Orlando, Florida.

The parties acknowledge and agree that the prevailing party in any such arbitration proceeding shall be entitled to recover its reasonable attorneys’ fees, costs and expenses in an amount to be determined by the arbitrator(s), unless the arbitrator(s) at the conclusion of the arbitration decide that the parties should bear their own respective costs and attorneys’ fees, or decide that such costs and attorneys’ fees shall be allocated in some other proportion or percentage between the parties. The parties also agree to pay the attorneys’ fees, costs and related expenses incurred by eFinity or any of its officers, directors, or employees in connection with any lawsuit filed in any court, including any lawsuit filed against eFinity or any of its officers, directors or employees, in which the court determines that the claim or claims asserted are subject to arbitration under either this provision or any other arbitration agreement.

The parties acknowledge that these Terms and Conditions and the contractual and business relationship with eFinity evidences a transaction involving interstate or interprovincial commerce, as the case may be in the United States or Canada. The Federal Arbitration Act shall govern the interpretation, enforcement and proceedings in any state or federal court of the United States. The Ontario Arbitrations Act (1991) or any Canadian arbitration statute that may supersede it, shall govern the interpretation, enforcement and proceedings in any federal or provincial court in Canada. The parties agree that this provision shall survive the termination or expiration of their agreement and/or contractual and business relationship.


I HAVE CAREFULLY READ AND UNDERSTAND THESE CONCILIATION, MEDIATION AND ARBITRATION PROVISIONS AND IN EXCHANGE FOR THE RIGHT TO BUY, SELL, DISTRIBUTE, RECEIVE AND USE BUSINESS SUPPORT MATERIALS WHICH ARE PURCHASED FROM EFINITY, I AGREE TO ABIDE AND BE LEGALLY BOUND BY THE CONCILIATION, MEDIATION AND ARBITRATION TERMS SET FORTH HEREIN, AND TO CONCILIATE AND MEDIATE AND THEN TO ARBITRATE ANY DISPUTES, CONTROVERSIES, OR CLAIMS THAT HAVE NOT BEEN RESOLVED WITH EFINITY OR ANY OTHER ENTITY. IN CONSIDERATION OF EFINITY’S AGREEMENT TO SELL BUSINESS SUPPORT MATERIALS, I EXPRESSLY AGREE THAT THESE CONCILIATION, MEDIATION AND ARBITRATION PROVISIONS ARE APPLICABLE AND FULLY AND LEGALLY BINDING UPON ME (AND MY SPOUSE) AS AN INDEPENDENT BUSINESS OWNER (“IBO”), AND ARE ALSO APPLICABLE AND FULLY AND LEGALLY BINDING UPON ANY CORPORATION, PARTNERSHIP, ENTITY OR BUSINESS WHICH I OWN OR IN WHICH I HAVE A MAJORITY OWNERSHIP INTEREST, OR IN WHICH I AM AN OFFICER, DIRECTOR OR EMPLOYEE, OR WHICH IS INVOLVED IN SELLING OR PROMOTING THE SALE OF AMWAY PRODUCTS OR INVOLVED IN BUILDING OR PROMOTING THE AMWAY BUSINESS OR IN SELLING OR DISTRIBUTING BUSINESS SUPPORT MATERIALS, INCLUDING BUT NOT LIMITED TO, ANY SUCH CORPORATION, PARTNERSHIP OR ENTITY WHICH IS AN INDEPENDENT BUSINESS (“IB”) UNDER THE AMWAY RULES OF CONDUCT OR WHICH IS OTHERWISE AN AMWAY INDEPENDENT BUSINESS (“IB”) OR DISTRIBUTOR, AND ANY SUCH CORPORATION, PARTNERSHIP OR ENTITY WHICH IS INVOLVED IN SELLING OR DISTRIBUTING BUSINESS SUPPORT MATERIALS OR TOOLS, OR WHICH IS INVOLVED IN PROMOTING, ARRANGING, CONDUCTING OR SPONSORING FUNCTIONS, CONVENTIONS, RALLIES AND MEETINGS TO PROMOTE THE AMWAY BUSINESS OF IBOs AND IBs.